1. Personal information
Full name: Pham Long
Academic title: Assistant Professor
2. Education:
2011: Ph.D of Management with Concentration on Operations Management and Minor in Applied Statistics New Mexico State University
2011: Master of Applied Statistics in New Mexico State University
2003: Master of International Business
The University of Thai Chamber of Commerce, Bangkok, Thailand
2000: Bachelor of Arts in English in Hanoi University, Hanoi, Vietnam
1998: Bachelor of Economics (Banking) in National Economics University, Hanoi, Vietnam
3. Research interest
E-banking, E-finance, E-learning, E-service Quality, Negotiation Analysis, E-negotiation, Online Auction, E-commerce, TQM, Supply Chain Management and Multiple Criteria Decision Making
4. Recent Publications- Nguyen, H., Pham, L., Williamson, S., Chan, C., Tran, T., Vu, N. (2021). Explaining Intention to Use Mobile Banking: Integrating Perceived Risk and Trust into the Technology Acceptance Model (pp. 55-80). International Journal of Applied Decision Sciences.
- A.F.M. Jalal, A., Limbu, Y., Pham, L., Nguyen, H. (2020). Understanding Vietnamese Consumer Intention to Use Online Retailer Websites: Application of the Extended Technology Acceptance Model (pp. 1-15). International Journal of E-Adoption.
- Luu, C., Pham, C., Pham, L. (2016). Seasonality Effect on the Vietnamese Stock Exchange (pp. 28-40). International Journal of Financial Research.
- Nguyen, A., Pham, C., Pham, L. (2016). Total Quality Management and Financial Performance of Construction Companies in Ha Noi (pp. 41-53). International Journal of Financial Research.
- Tran, K., Pham, C., Pham, L. (2016). Predictors of Performance of the ERP Adopters in the Companies of LILAMA (pp. 110-120). International Journal of Financial Research.
- Phan, X., Pham, C., Pham, L. (2016). The Competitive Advantages of Vietnam Footwear Industry: An Analysis (pp. 65-80). International Journal of Financial Research.
- Than, V., Pham, C., Pham, L. (2016). Job Stress, Involvement, Satisfaction and Performance of Employees in Garment 10 Corporation in Vietnam (pp. 96-109). International Journal of Financial Research.
- Pham, T., Pham, C., Pham, L. (2016). Top Management Support, Organizational Learning, Innovative Behavior, Employee Commitment and Organizational Performance of Manufacturing Companies in Hai Phong (pp. 54-64). International Journal of Financial Research.
- Nguyen, H., Pham, L., Williamson, S., Nguyen, H. (2020). Individual Investors' Satisfaction and Loyalty in Online Securities Trading Using the Technology Acceptance Model (pp. 239-266). Geneve: International Journal of Management and Decision Making.
- Nguyen, H., Pham, L., Williamson, S., Huong, V., Hoa, P., Trang, P. (2020). Impact of Perceived Risk on Mobile Banking Usage Intentions: Trust as a Mediator and a Moderator (pp. 94-118). International Journal of Business and Emerging Markets.
- McKinley, C., Limbu, Y., Pham, L. (2020). An Investigation of Processes Linking Patient-Centered Communication Approaches to Favorable Impressions of Vietnamese Physicians and Hospital Services (pp. 44-59). International Journal of Society, Culture & Language.
- Bui, N., Pham, L., Williamson, S., Mohebbi, C., Le, H. (2020). Intention to Use Mobile Commerce: Evidence From Emerging Economies (pp. 1-25). Hershey, PA: International Journal of Enterprise Information Systems.
- Christopher, M., Limbu, Y., Pham, L. (2019). An Investigation of Processes Linking Patient-Centered Communication Approaches to Favorable Impressions of Vietnamese Physicians and Hospital Services. The Proceedings of National Communication Association 105th Annual Convention.
- Limbu, Y., Pham, L., Mann, M. (2019). Corporate Social Responsibility and Hospital Brand Advocacy: Mediating Role of Trust and Patient-Hospital Identification and Moderating Role of Hospital Type (pp. 159-174). International Journal of Pharmaceutical and Healthcare Marketing.
- Pham, L., Williamson, S., Mohebbi, C., Nguyen, B., Nguyen, H. (2019). The Mediating Role of Perceived Value in the Effect of Multi-Dimensional Risk in Mobile Banking (pp. 1-25). Hershey, PA: International Journal of Enterprise Information Systems.
- Kalargiros, E., Strickler, C., Pham, L., DeNardin, T., Coomer, T. (2019). Barriers to the Success of Total Quality Management Implementation in Vietnam’s Textile and Garment Companies (pp. 57-73). Hershey, PA: International Journal of Strategic Decision Sciences.
- Pham, L., Kim, K., Walker, B., DeNardin, T., Le, H. (2019). Development and Validation of an Instrument to Measure Student Perceived E-learning Service Quality (pp. 15-42). Philadelphia, PA: International Journal of Enterprise Information Systems.
- Pham, L., Williamson, S., Limbu, Y., Pham, N., Coomer, T. (2020). Technology Readiness and Purchase Intention: Role of Perceived Value and Online Satisfaction in the Context of Luxury Hotels. Geneve: International Journal of Management and Decision Making.
- Pham, L., Williamson, S., Walker, B., DeNardin, T., Strickler, C., Pham, L. (2019). Measuring E-learning Service Quality: An Exploratory Study in a Newly Emerging Country. Houston, TX: 2019 Southwest Decision Sciences Institute’s 50th Annual Meeting in Houston, March 13-16, 2019.
- Pham, L., Limbu, Y., Bui, T., Nguyen, H., Pham, H. (2019). Does E-learning Service Quality Influence E-learning Student Satisfaction and Loyalty? Evidence from Vietnam (pp. 1-26). Catalonia: International Journal of Educational Technology in Higher Education.
- Cai, S., Jun, M., Pham, L. (2007). End User Computing Satisfaction and Its Key Dimensions: An Exploratory Study (pp. 725 - 734). San Diego, California: Proceedings of Southwest Decisions Sciences Institute.
- Le, H., Pham, N., Pham, L., Berry, R. (2019). Technology Readiness and Satisfaction in Vietnam's Luxury Hotels (pp. 183-208). Olney, Bucks, UK: International Journal of Management and Decision Making.
- Le, H., Nguyen, T., Pham, L., Strickler, C. (2019). Customer Trust and Purchase Intention: How Do Primary Website Service Quality Dimensions Matter in the Context of Luxury Hotels in Vietnam (pp. 1-23). Hershey, PA: International Journal of E-Services and Mobile Applications.
- Mora-Monge, C., Pham, L., Palacios, S. (2018). Web-Enabled Supply Chains in Developing Countries: Preliminary Results of an Empirical Study in Vietnam (Abstract). Chicago, Illinois: Presented at Decision Sciences Institute 49th Annual Meeting.
- Limbu, Y., Pham, L., Mann, M. (2018). Does corporate social responsibility influence hospital brand advocacy? Mediating role of trust and patient-hospital identification. Palm Beach, Florida: Society for Marketing Advances Conference.
- Kim, K., Harris, C. J., Pham, L. (2018). How Character Education Impacts Teachers (pp. 45-67). Stony Brook, New York: International Journal of Multidisciplinary Perspectives in Higher Education.
- Pham, L., Williamson, S., Berry, R. (2018). Student Perceptions of E-learning Service Quality, E-satisfaction, and E-loyalty (pp. 19-40). Philadelphia, PA: International Journal of Enterprise Information Systems.
- Pham, L., Pham, N., Le, H., Luse, D. (2018). Technology readiness and customer satisfaction in luxury hotels: A case study of Vietnam (pp. 1-23). London: International Journal of Entrepreneurship.
- Chen, P., Pham, L., Cousins, B., Bui, C., Pham, L. (2017). Student satisfaction and its antecedents: How does student satisfaction index model matter in the context of joint master’s degree programs in Vietnam (pp. 6-25). Bloomsburg, PA: International Journal of Business and Applied Sciences.
- Le, H., Pham, L., Aidan, C., Pham, T. (2017). The development and measurement of a customer satisfaction index (E-CSI) in electronic banking: An application to the central Vietnam region (pp. 45-58). Philadelphia, PA: International Journal of Strategic Decision Sciences.
- Pham, L., Le, T. (2016). NegotiAuction: An investigation of its possible adoption (pp. 70-85). Philadelphia, PA: International Journal of Strategic Decision Sciences.
- Pham, L., Phan, V. (2016). Internet banking service quality, customer satisfaction and customer loyalty: The case of Vietnam (pp. 1-17). Philadelphia, PA: International Journal of Strategic Decision Sciences.
- Pham, L., Wallenius, H., Wallenius, J., Teich, J. (2015). Multi-attribute online reverse auctions: Recent research trends (pp. 1-9). European Journal of Operational Research.
- Pham, L., Doan, A. (2014). Intention to use e-banking in a newly emerging country: Vietnamese customer’s perspective (pp. 103-120). Philadelphia, PA: International Journal of Enterprise Information Systems.
- Pham, L., Zaitsev, A., Steiner, R., Teich, J. (2013). NegotiAuction: An experimental study. Decision Support Systems (pp. 300-309). Decision Support Systems.
- Pham, L., Cao, N., Nguyen, T., Tran, P. (2013). Structural models for e-banking adoption in Vietnam (pp. 31-48). Philadelphia, PA: International Journal of Enterprise Information Systems.
- Bertsch, A., Pham, L. (2012). A guide to multivariate analysis in cross cultural research (pp. 97-121). Oslo: Journal of International Doctoral Research.
- Pham, L., Teich, J., Pallares-Venegas, E. (2012). Relationships between Logo Stories, Storytelling Complexity, and Customer Loyalty (pp. 73-92). Academy of Banking Studies Journal.
- Pham, L., Teich, J., Tran, T. (2011). Theory of NegotiAuction: Conditions for Applications (pp. 1-22). London: Business Studies Journal.
- Pham, L., Teich, J. (2011). A Success Model for Enterprise Resource Planning Adoption to Improve Financial Performance in Vietnam’s Equitized State Owned Enterprises (pp. 41-55). Philadelphia, PA: International Journal of Enterprise Information Systems.
- Pham, L. (2011). Impact of Applying Human Resource Management Practices on Equitized State-Owned Enterprises’ Financial Performance in Vietnam (pp. 79-90). London: Journal of International Business Research.
- Pham, L., Pham, L., Nguyen, D. (2011). Determinants of E-commerce Adoption in Vietnamese Small and Medium Sized Enterprises (pp. 45-72). London: International Journal of Entrepreneurship.
- Pham, l. (2010). A Conceptual Framework for E-Banking Service Quality in Vietnam (pp. 81-95). London: Business Studies Journal.
- Pham, L. (2010). The Relationships between TQM and Financial Performance: A Conceptual Model for Vietnamese Manufacturing Companies (pp. 35-45). London: Business Studies Journal